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This business is owned by Borg Pharma Ltd. We are UK based pharmacy registered with the Royal Pharmaceutical Society of Great Britain.
This pharmacy is owned by Borg Pharma Ltd, 4 Wintonlea, Monument Way West, Woking, Surrey, GU21 5EN.
Our GPhC premises registration number is 1091346. Our superintendent pharmacist is Kartik Patel.
COMMENTS & COMPLAINTS
Making a complaint
If you feel the issue you wish to complain about can be resolved with us please contact us and ask to speak to the Superintendent Pharmacist: Kartik Patel
Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets national criteria & Our Pharmacist can give you further information.
The NHS has its own complaints procedure, which is always the first step for any complaint. You can find detailed information about the NHS complaints procedure on NHS Choices.
You can also raise your concerns by getting in touch with regulatory bodies, such as the Care Quality Commission. Read more about this in other options for complaints.
PALS – Patient Advice and Liaison Service
You may also seek advice from your local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
ICAS – Independent Complaints Advocacy Service
If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349.
The Advocacy Support Centre is open from 9am – 5pm Monday, Tuesday Wednesday and Friday, and from 9am to 7pm on Thursdays. Outside these hours you will be able to leave a message and we will call you back the next working day.
Our aim is to provide you with quality service in the supply of medicines, beauty and health care products and fine fragrances at the keenest possible prices delivered to your door.
We provide NHS services and dispense both NHS and private prescriptions.
We appreciate that we are dealing with sensitive and very private information, and the security of this information is of the utmost importance to us. Personal details are kept secure and confidential and are never disclosed to third parties without your permission. We abide by the NHS Pharmacy Contract Regulations and your privacy and confidentiality can be assured.
Enjoy your shopping with us but should you not find what you require, contact us and we we will endeavour to satisfy.